We want you to feel confident shopping with Hayyah Al Salah. If something isn’t quite right, we’re here to help.

Returns

• Returns are accepted within 14 days of delivery

• Items must be unworn, unwashed, unused, and in original condition with tags and original packaging intact

• Customers are responsible for return shipping costs

• Sale items, discounted items, promotional purchases, and clearance items are final sale and not eligible for return

For hygiene and safety reasons, items showing signs of wear, washing, odor, stains, makeup marks, or damage will not be accepted.

Exchanges

• Exchanges are available within 14 days of delivery, subject to availability

• Please contact us before returning your item to request an exchange

• Customers are responsible for return shipping costs for exchanges

How to Start a Return or Exchange

Please email support@hayyahalsalah.com with:

• Your order number

• Reason for return or exchange

We will respond within 1–3 business days with next steps.

Order Processing

Orders are processed within 1-3 business days (excluding weekends and holidays).

You’ll receive a confirmation email once your order has been shipped.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order total.

Free shipping may be offered during limited promotions, or when minimum order requirements are met (when applicable).

Delivery Timeframes

Estimated delivery times begin after your order has been shopped:

• United States: 3-7 business days

• Canada: 5-10 business days

• International: 7-21 business days

Please note delivery times are estimates and may vary due to carrier delays, custom processing, or peak seasons.

International Shipping & Duties

International customers may be responsible for custom duties, taxes, or import fees imposed by their country.

Hayyah al Salah is not responsible for delays caused by customs or local carriers.

Incorrect Address/Delivery Issues

• Please ensure your shipping address is correct at checkout.

• Hayyah Al Salah is not responsible for packages delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your package appears delayed or missing:

• Contact the carrier directly using your tracking number.

• If you need assistance, email us at support@hayyahalsalah.com and we’ll do our best to help.